Frequently Asked Questions
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Q: Why do some Java-based programs fail to run or generate an error similar to "MSJAVA.DLL was not found"?

A: Java programs may fail to run or generate errors similar to "MSJAVA.DLL was not found" if Java software is not installed. New Microsoft® Windows® XP computers shipped from Gateway already have Java software installed. However, if Windows XP is reinstalled using backup media, it will not have Java software installed. Since Windows XP does not include Java software, it must be installed separately. If Java software is not installed on the computer, it may be installed through one of the following methods.

Method 1: Use Gateway Drivers CD Version 18.9 to 23.8

The Microsoft Virtual Machine Java VM Update (Msjavx86.exe), part number 7512168, is located on Gateway Drivers CD version 18.9 to 23.8. If Gateway Drivers CD version 18.9 to 23.8 is available, use the following steps.

  1. From the Start menu, click Run. In the Run dialog box, type: D:\Winxp\Utility\Xphotfix\MSJAVX86.exe (where D is the drive letter of the CD/DVD drive). Click OK.

  2. In the Microsoft VM dialog box, to install the Microsoft VM, click Yes.

  3. Click Yes.

  4. Click OK.

  5. In the Microsoft VM dialog box, to restart the computer, click Yes.

Method 2: Install Windows XP Service Pack 1 (SP1)

Windows XP Service Pack 1 includes Microsoft Virtual Machine for Java programs, but Windows XP Service Pack 1a does not. If Windows XP Service Pack 1 is available, it may be installed to allow Java programs to function correctly.

Note: For additional information about the differences Between Windows XP SP1 and Windows XP SP1a, refer to Microsoft Knowledge Base Article 813926.

Method 3: Install Java software from vendor of Application

If an application you are using requires Java to be installed for it to work properly, contact the vendor of the application to supply you with the appropriate version of Java.

Method 4: Install Java software from vendor of Application

  1. In your Internet browser, go to the following address: http://java.sun.com/getjava/index.html.

  2. In the Get Java Software window, click Download now. It's free!.
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  3. In the Security Warning dialog box, click Yes.
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  4. Java software is downloaded. This may take several minutes depending on the Internet connection speed.
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  5. In the InstallShield Wizard dialog box, click Yes.
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  6. In the InstallShield Wizard dialog box, click Next.
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  7. Java 2 Runtime Environment is installed.
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  8. When Java has finished successfully, a congratulations message appears.
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