Frequently Asked Questions
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Q: The More Info option for the modem has been removed. How do I run Modem diagnostics?

A:

Note: The user must be logged on as an administrator or a member of the Administrators group in order to complete this procedure. If the computer is connected to a network, network policy settings may also prevent it from completing this procedure.

  1. Open Control Panel.

    • From the Microsoft® Windows® XP default Start menu, click Control Panel.
    • From the Windows XP classic Start menu, point to Settings, and then click Control Panel.

  2. In Control Panel, open Phone and Modem Options.

    • If the computer is in Category View, click Printers and Other Hardware, and then click Phone and Modem Options.
    • If the computer is in Classic View, double-click the Phone and Modem Options icon.

  3. In the Phone and Modem Options dialog box, click the Modems tab.

  4. On the Modems tab, select the modem to be tested, and then click Properties.

  5. In the properties dialog box for the modem, click the Diagnostics tab, and then click Query Modem.

    Diagnostic tab

  6. The results of the query are displayed. When finished viewing the results, click OK.

    Results

  7. In the Phone and Modem Options dialog box, click OK.

  8. In Control Panel, from the File menu, click Close.