Frequently Asked Questions
Q: How do I remove and replace the motherboard in the Profile 5 computer?A:
Note: According to FCC regulations, if the computer includes a wireless network adapter, the motherboard can only be replaced by an Onsite Support technician or a Gateway service center.
Creating a diagram as you remove devices and disconnect cables is very helpful for use during the re-assembly process.
Remove the motherboard
Replace the motherboard
- Turn off the computer, and then at the rear of the computer, disconnect all cables.
- Remove any devices from the PC Card slot.
- Remove the case cover.
Note: For more stability, lay the computer on a smooth flat surface. To avoid damage to the LCD screen, lay down a towel or soft cloth before laying down the computer.
- Inside the case, remove the blower assembly.
- Remove the I/O panel assembly.
- Remove the video module.
- Pull the LCD panel cables and wireless network antenna wires out of the motherboard area.
- Remove memory modules.
Note: Do not remove the processor heat sink or the processor.
- In the lower left corner of the motherboard, disconnect all the front panel cables and the hard drive power cable.
- Disconnect the hard drive and CD/DVD drive data cables.
- In the lower right corner of the motherboard, disconnect the floppy disk drive data cable. For this locking connector, you must pull back the collar on the connector before pulling out the cable.
- In the lower center area of the motherboard, remove the screw that secures the motherboard in the case.
- Slide the motherboard to the right.
- Lift the motherboard out of the case.
- Note the locations of the locking slots and threaded stud inside the case.
- Place the motherboard in the case so that the standoffs on the bottom of the motherboard align with the slots in the case.
- Slide the motherboard to the left until the screw hole in the motherboard aligns with the threaded stud, and the standoffs engage in the slots.
- Connect the floppy disk drive cable. Make sure to press in the collar on the connector so that it locks the cable in place.
- Connect the hard drive and CD/DVD drive data cables.
- Connect the hard drive power cable and the front panel cables.
- Replace memory modules.
- Insert the wireless network antenna wires and the LCD panel cables through the oval opening at the top of the case. This opening has smooth sides to prevent damage to the cables and wires. Do not insert the antenna wires through any of the other openings at the top of the case.
- Replace the video module.
- Replace the I/O panel assembly.
- Replace the blower assembly.
- Stand the computer up.
- Replace the case cover.
- Replace the PC Card or PC Card slot filler.
- Turn on the computer.