Frequently Asked Questions
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Q: How do I remove and replace memory in the Gateway One case?

A: Note: When you replace or upgrade memory in your computer, ensure that you use the correct type of memory modules. The Gateway One™ computer uses notebook (SO-DIMM) memory.

Remove a memory module

  1. Turn off the computer, disconnect the power/data cable from the power module, and then disconnect all peripherals.

  2. Press the power button for two seconds to drain residual power.

  3. Open the case cover.

  4. The two memory slots are located near the lower right corner of the chassis. The upper slot overlaps the lower slot. To remove the module from the lower slot, you must first remove the module from the upper slot.
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  5. On each side of the module and at the same time, press the two clips away from the module.
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  6. The module pops up at an angle and can be lifted out of the slot.
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  7. If needed, repeat steps 5 and 6 for the lower slot.

Replace a memory module

    Note: If only one memory module is being installed, it does not matter which slot (upper or lower) the module is installed in. However, if two modules are being installed the first module must be installed in the lower slot.

  1. Slide the module into the slot at a 30° angle. Ensure that the key slot on the module is aligned with the key tab in the slot.
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  2. Press the module down until the two clips click into place to hold the module.

  3. If two modules are being installed, repeat steps 1 and 2 for the upper slot.

  4. Close the case cover.

  5. Connect peripherals, connect the power/data cable to the power module, and then turn on the computer.