Restoring Software

Reinstalling device drivers

    Device drivers are programs that control devices such as monitors, CD/DVD drives, and modems. Drivers translate information between computer devices and programs.

    Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.

    You should reinstall device drivers:

If directed to do so while troubleshooting
If you have reinstalled Windows NT 4.0 or Windows 2000
If you see a message indicating that there is a problem with a device driver

    This section provides instructions for reinstalling device drivers in Windows 98, Windows Me, Windows 2000, Windows XP, and Windows NT 4.0. If you are not comfortable with the procedures covered in this section, seek help from a more experienced computer user or a computer service technician.

Reinstalling device drivers in Windows 98, Windows Me, Windows 2000, or Windows XP

    If you just reinstalled Windows 98, Windows Me, or Windows XP, the device drivers were automatically reinstalled. If you just reinstalled Windows 2000, reinstall the device drivers by following the steps below.

    If you need to reinstall device drivers because you are directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver, reinstall the device drivers by following the steps below.

Help and Support

For more information on reinstalling device drivers, click Start, then select Help and Support.

To reinstall device drivers:

    1. Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The System Restoration Kit program starts. Go to Step 5.
      - OR -
      If the program does not start automatically, go to Step 2.

    1. Click Start, then select Run. The Run dialog box opens.

    2. In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter of your CD/DVD drive).

    3. Click OK. The System Restoration Kit program starts.

    4. If the Welcome to the System Restoration Kit window opens, close it by clicking OK.

    5. Click the Reinstall tab.

    6. If there is a Find More button at the bottom of the window, complete the list of available device drivers by clicking Find More and following the on-screen instructions.

    7. Click Automatic Installation, then select multiple device drivers to reinstall.
      - OR -
      Click Manual Installation, then select a single device driver to reinstall.

    1. Click Install.

    2. Follow any additional on-screen instructions. Depending on the device driver you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

       

Reinstalling device drivers in Windows NT 4.0

    The Windows NT Driver Locator utility is a tool that lets you locate device drivers on Disc 1 of the System Restoration Kit. If you have problems with a hardware device or you have reinstalled Windows NT 4.0, use the CD and the procedures in this section to reinstall your computer hardware device drivers.

    The process for reinstalling the Windows NT 4.0 device drivers includes:

Finding the locations of the device drivers. For more information, see Locating Windows NT 4.0 drivers.
Reinstalling the device drivers. For more information, see Reinstalling Windows NT 4.0 video device drivers.
Reinstalling the Windows NT Service Pack. For more information, see Reinstalling the Windows NT 4.0 Service Pack.

Locating Windows NT 4.0 drivers

    Use the Windows NT 4.0 Driver Locator utility to find the device drivers you need to reinstall. The utility is located on Disc 1 of the System Restoration Kit.

To locate the Windows NT 4.0 drivers:

    1. Place Disc 1 of the System Restoration Kit into your CD/DVD drive, then restart your computer. The Gateway Boot Menu opens.

    2. Select 2 Boot from CD-ROM. The Main Menu opens.

    3. Select NT 4.0 Driver Locator, then press Enter. The Windows NT 4.0 Driver Locator utility opens and detects the hardware drivers.

    4. When prompted to do so, press any key to continue. The Windows NT 4.0 Drivers List screen appears. The list shows the devices in your computer with the names and locations of each driver.
    1. If you want to print the Windows NT 4.0 Drivers List (parallel port printers only), press P. Make sure your printer is connected and turned on.
      - OR -
      If you do not want to print the Windows NT 4.0 Drivers List, write down the contents of each device's Name and Location fields.

    1. Exit the program by pressing X.

    2. Remove Disc 1 of the System Restoration Kit, then restart your computer.

    3. Go to the next section for instructions to reinstall the drivers.

       

Reinstalling Windows NT 4.0 video device drivers

    Use the instructions in this section to reinstall the drivers that support the video devices in your computer.

To reinstall the Windows NT 4.0 video device driver:

    1. Make sure you ran the Windows NT 4.0 Locator utility to find the video driver. For more information, see Locating Windows NT 4.0 drivers.

    2. Place Disc 1 of the System Restoration Kit into your CD/DVD drive.

    3. If the CD starts automatically, close the CD window.

    4. If the driver location information for the video driver ends with a file name (for example, setup.exe), go to Step 5.
      - OR -
      If the driver location information for your video card driver ends with a backslash ( \ ), go to Step 10.

    1. Click Start, then select Run. The Run dialog box opens.

    2. In the Open text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in "Locating Windows NT 4.0 drivers".

    3. Click OK.

    4. Reinstall your video driver by following the on-screen instructions. You have completed the driver reinstallation.

    5. If required, go to "Reinstalling Windows NT 4.0 audio device drivers". Otherwise, go to "Reinstalling the Windows NT 4.0 Service Pack".

    6. Click Start, then select Settings, then Control Panel. The Control Panel window opens.

    7. Double-click the Display icon. The Display Properties dialog box opens.

    8. Click the Settings tab.

    1. Click Display Type. The Display Type dialog box opens.

    2. Click Change. The Change Display dialog box opens.

    3. Click Have Disk. The Install From Disk dialog box opens.

    4. Select the CD/DVD drive letter (usually drive D:\ where D is the letter of the CD/DVD drive) in the Copy manufacturer's file from list.

    5. Click Browse, then select the directory that contains the video driver file name you found when you ran the Windows NT 4.0 Locator utility.

    6. Click the driver file name, select Open, then click OK. The Change Display dialog box opens and shows the name of the display driver.

    7. Click OK, then click Yes. The files copy to the hard drive and a message tells you that the driver was successfully reinstalled and that you must restart your computer.

    8. Click OK.

    9. Remove Disc 1 of the System Restoration Kit, then click Yes. After the computer starts, a message asks you to change the display resolution settings.

    10. Click OK. The Display Properties dialog box opens.

    11. Select the desired color pallet from the Color palette list.

    12. Slide the Desktop area slider to adjust display resolution to your preferred setting.

    13. Click Test, then click OK to make sure your settings work properly.

    14. If the test screen showed properly, click Yes .
      - OR -
      If the test screen did not show properly, click No and make changes to the settings, then test again.

    1. Click OK.

    2. If required, go to "Reinstalling Windows NT 4.0 audio device drivers". Otherwise, go to "Reinstalling the Windows NT 4.0 Service Pack".

       

Reinstalling Windows NT 4.0 audio device drivers

    Use the instructions in this section to reinstall the drivers that support the audio devices in your computer.

To reinstall the Windows NT 4.0 audio device driver:

    1. Make sure you ran the Windows NT 4.0 Locator utility to find the audio device driver. For more information, see Locating Windows NT 4.0 drivers.

    2. Place Disc 1 of the System Restoration Kit into your CD/DVD drive.

    3. If the CD starts automatically, close the CD window.

    4. If the driver location information for your audio device driver ends with a file name (for example, setup.exe), go to Step 5.
      - OR -
      If the driver location information for your audio device driver ends with a backslash ( \ ), go to Step 10.

    1. Click Start, then select Run. The Run dialog box opens.

    2. In the Open text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in "Locating Windows NT 4.0 drivers".

    3. Click OK.

    4. Reinstall your audio device driver by following the on-screen instructions. You have completed the driver reinstallation.

    5. Go to "To reinstall the Windows NT 4.0 modem device driver:".

    6. Click Start, then select Settings, then Control Panel. The Control Panel window opens.

    7. Double-click the Multimedia icon. The Multimedia Properties dialog box opens.

    8. Click the Devices tab.
    1. Click Add. The Add dialog box opens.

    1. Select Unlisted or Updated driver in the List of Drivers list, then click OK. The Install Driver dialog box opens.

    2. In the Install Driver text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in "Locating Windows NT 4.0 drivers".

    3. Click OK.

    4. Reinstall your audio device driver by following the on-screen instructions.

    5. If required, go to "Reinstalling Windows NT 4.0 modem device drivers". Otherwise, go to "Reinstalling the Windows NT 4.0 Service Pack".

       

Reinstalling Windows NT 4.0 modem device drivers

    Use the instructions in this section to reinstall the drivers that support the modem in your computer.

To reinstall the Windows NT 4.0 modem device driver:

    1. Make sure you ran the Windows NT 4.0 Locator utility to find the modem driver. For more information, see Locating Windows NT 4.0 drivers.

    2. Place Disc 1 of the System Restoration Kit into your CD/DVD drive.

    3. If the CD starts automatically, close the CD window.

    4. If the driver location information for your modem driver ends with a file name (for example, setup.exe), go to Step 5.
      - OR -
      If the driver location information for your modem driver ends with a backslash (\), go to Step 10.

    1. Click Start, then select Run. The Run dialog box opens.

    2. In the Open text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in "Locating Windows NT 4.0 drivers".

    3. Click OK.

    4. Follow the on-screen instructions. You have completed the driver reinstallation.

    5. If required, go to "To reinstall the Windows NT 4.0 network device driver:".

    6. Click Start, then select Settings, then Control Panel. The Control Panel window opens.

    7. Double-click the Modems icon. The Install New Modem dialog box opens.

    1. Select Don't detect my modem; I will select it from a list, then click Next. A second Install New Modem dialog box opens.

    2. Click Have Disk. The Install From Disk dialog box opens.

    3. In the Copy manufacturer's files from: text box, type the drive letter (usually D: \ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in "Locating Windows NT 4.0 drivers".

    4. Click OK.

    5. Click Next, then follow the on-screen instructions.

    6. If required, go to "Reinstalling Windows NT 4.0 network device drivers". Otherwise, go to "Reinstalling the Windows NT 4.0 Service Pack".

       

Reinstalling Windows NT 4.0 network device drivers

    Use the instructions in this section to reinstall the drivers that support the network devices in your computer.

To reinstall the Windows NT 4.0 network device driver:

    1. Make sure you ran the Windows NT 4.0 Locator utility to find the network device driver. For more information, see Locating Windows NT 4.0 drivers.

    2. Place Disc 1 of the System Restoration Kit into your CD/DVD drive.

    3. If the CD starts automatically, close the CD window.

    4. If the driver location information for your network device driver ends with a file name (for example, setup.exe), go to Step 5.
      - OR -
      If the driver location information for your network device driver ends with a backslash (\), go to Step 10.

    1. Click Start, then select Run. The Run dialog box opens.

    2. In the Open text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in "Locating Windows NT 4.0 drivers".

    3. Click OK.

    4. Follow the on-screen instructions. You have completed the driver reinstallation.

    5. Go to "To reinstall the Windows NT 4.0 Service Pack:".

    6. Click Start, then select Settings, then Control Panel. The Control Panel window opens.

    7. Double-click the Network icon. The Network dialog box opens.

    8. Click the Services tab, then click OK. The Network Services dialog box opens.

    9. Click Add . The Select Network Services dialog box opens.

    1. Click Have Disk. The Insert Disk dialog box opens.

    2. In the text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in "Locating Windows NT 4.0 drivers".

    3. Click Next, then follow the on-screen instructions.

    4. Go to "Reinstalling the Windows NT 4.0 Service Pack".

       

Reinstalling the Windows NT 4.0 Service Pack

    The Windows NT 4.0 Service Pack updates Windows NT 4.0 features. After you reinstall Windows NT 4.0 or Windows NT 4.0 device drivers, you need to reinstall the Windows NT 4.0 Service Pack.

To reinstall the Windows NT 4.0 Service Pack:

    1. Restart your computer.

    2. Insert Disc 2 of the System Restoration Kit into your CD/DVD drive.

    3. If the CD starts automatically, close the CD window.

    4. Click Start, then select Run. The Run dialog box opens.

    5. In the Open text box, type D:\SP60A\SP6I386.EXE (where D is the drive letter of your CD/DVD drive).

    6. Click OK.

    7. Install the Windows NT 4.0 Service Pack by following the on-screen instructions.

       

Updating device drivers in Windows 98, Windows Me, Windows 2000, or Windows XP

    The System Restoration Kit contains a device driver update utility that works over the Internet. If you do not have an Internet Service Provider, the update utility works by direct dialing the device driver update service.

Help and Support

For more information on updating device drivers, click Start, then select Help and Support or Help.

Important

If your system came equipped with a wireless device, only use the drivers approved for the country the device will be used in. See the Gateway System Restoration Kit or the Gateway Technical Support Web site.

If your system came equipped with an internal embedded wireless device, see "Safety, Regulatory, and Legal Information" for general wireless regulatory and safety guidelines.To find out if your system has an internal wireless device, check the label (see "Identifying your model").

To update device drivers:

    1. Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The System Restoration Kit program starts. Go to Step 5.
      - OR -
      If the program does not start automatically, go to Step 2.

    1. Click Start, then select Run. The Run dialog box opens.

    2. In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter of your CD/DVD drive).

    3. Click OK. The System Restoration Kit program starts.

    4. If the Welcome to the System Restoration Kit window opens, close it by clicking OK.

    5. Click the Update tab.

    6. Click Check Now. The Connect window opens.

    7. Install available updated device drivers by following the on-screen instructions. Depending on the device driver you are updating, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

       

Reinstalling Windows

    If your computer is not working properly, try the following options to correct the problem:

Reinstalling device drivers. For more information, see Reinstalling device drivers.
Troubleshooting. For more information, see "Troubleshooting".

    If the options above do not correct the problem, you can use the System Restoration Kit to reinstall Windows and other software.

Reinstalling Windows 98, Windows Me, Windows 2000, or Windows XP

    The System Restoration Kit steps you through reinstalling Windows 98, Windows Me, Windows 2000, or Windows XP. If you are reinstalling Windows 98, Windows Me, or Windows XP, the System Restoration Kit automatically reinstalls the hardware device drivers and some programs as well. If you are reinstalling Windows 2000, reinstall the hardware device drivers by following the instructions in "Reinstalling device drivers" and reinstall your programs by following the instructions in "Reinstalling programs". You can install the remaining programs using the CDs that came with your computer.

Help and Support

For more information on reinstalling Windows, click Start, then select Help and Support.

To reinstall Windows and the device drivers:

    1. Place Disc 2 of the System Restoration Kit in the CD/DVD drive. If you have an additional recordable/rewritable CD drive, make sure you do not put the System Restoration CD in it.

    2. Restart the computer.

    3. Follow the on-screen instructions.

       

To reinstall Windows 2000 and the device drivers:

    1. Place Disc 2 of the System Restoration Kit in the CD/DVD drive. If you have an additional recordable/rewritable CD drive, make sure you do not put the System Restoration CD in it.

    2. Restart the computer.

    3. Press any key when you see the message Press any key to boot from CD. The Windows 2000 Setup menu opens.

    4. Follow the on-screen instructions. The on-screen instructions step you through the operating system installation.

    5. When you are finished reinstalling Windows 2000, reinstall your device drivers by following the instructions in "Reinstalling device drivers in Windows 98, Windows Me, Windows 2000, or Windows XP".

       

Reinstalling Windows NT 4.0

To reinstall Windows NT 4.0:

    1. With Disc 2 of the System Restoration Kit in the CD/DVD drive, restart your computer.
    2. Reinstall Windows NT 4.0 by following the on-screen instructions.
    3. After you have reinstalled the operating system, go to "Reinstalling device drivers in Windows NT 4.0", then go to "Reinstalling the Windows NT 4.0 Service Pack".

       

Reinstalling programs

    If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the System Restoration Kit and the program CDs. Follow the installation instructions on each CD.

Help and Support

For more information on reinstalling programs, click Start, then select Help and Support.

To reinstall a program from the System Restoration Kit:

    1. Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The System Restoration Kit program starts. Go to Step 5.
      - OR -
      If the program does not start automatically, go to Step 2.

    1. Click Start, then select Run. The Run dialog box opens.

    2. In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter of your CD/DVD drive).

    3. Click OK. The System Restoration Kit program starts.

    4. If the Welcome to the System Restoration Kit window opens, close it by clicking OK.

    5. Click the Reinstall tab.

    6. If there is a Find More button at the bottom of the window, complete the list of available programs by clicking Find More and following the on-screen instructions.

    7. Click Automatic Installation, then select multiple programs to reinstall.
      - OR -
      Click Manual Installation, then select a single program to reinstall.

    1. Click Install.

    2. Follow any additional on-screen instructions. Depending on the program you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

       

To reinstall a program from a CD:

    1. Place the program CD in your CD/DVD drive.

    2. Complete the program reinstallation by following the instructions included with the program CD.