Frequently Asked Questions
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1008637, 1008644, 1008652, 1008655, 1008667, 5961, 5962, 6244, 6245Q: What steps can I try if my modem does not dial or does not connect?A:
- Verify that the modem cable is plugged into the modem jack and not the Ethernet network jack.
- Verify that your notebook is connected to the telephone line and the telephone line has a dial tone.
- Verify that that the modem cable is less than 6 feet (1.8 meters) long.
- Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.
- If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service.
- Verify that the modem dialing properties are set appropriately. To check the dialing properties:
- From the Start menu, click Control Panel.
- With Control Panel in Category View, click Printers and Other Hardware.
- On the Printers and Other Hardware menu, click the Phone and Modem Options icon, and then click the Dialing Rules tab.
- Click the location from which you are dialing, then click Edit.
- Verify that all settings are correct.
- Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.
- Verify that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.
- Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. To check for line noise:
- Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference.
- Verify that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure.
- You can also call your telephone service and have the telephone line checked for noise or low line levels.
- Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service.
- Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy.