Installing the Software

    Read this chapter to learn how to install the software for the new card. Follow the installation instructions for your specific operating system.

    If you are not sure which operating system your computer uses, open the My Computer window, click Help, then click About Windows. The About Windows dialog box opens listing your operating system.

    If the operating system is:

Windows XP, Windows Me, Windows 2000, or Windows 98, see Installing Windows XP, Windows Me, Windows 2000, or Windows 98 drivers.
Windows NT 4.0, see Installing Windows NT 4.0 drivers.

    Tips & Tricks

    If your operating system is Windows Me, Windows 2000, or Windows 98 and you cannot find the correct driver on one of your installation CDs, use Gateway Update on Gateway's Web site (www.gateway.com/support) to download the latest driver.

    You can also check the manufacturer's Web site for the latest driver.

    Installing Windows XP, Windows Me, Windows 2000, or Windows 98 drivers

    Installing the driver from a stand-alone CD or diskette

    To install the device driver from a stand-alone CD or diskette:

      1. Start your computer. The Add New Hardware Wizard window opens.

      2. Insert the stand-alone CD or diskette into the CD, DVD, or diskette drive. The Add New Hardware Wizard opens.

      3. Follow the on-screen instructions. Installation is complete. If the add-in card does not function correctly, see "Troubleshooting".
        - OR -
        If the Add New Hardware Wizard did not find a driver for the card, close the wizard, then go to the next step.

      1. Open the My Computer window.

      2. Double-click the drive letter of the CD (typically D: ), DVD (typically D: ), or diskette drive (typically A: ). If the setup program runs automatically, follow the on-screen instructions. Installation is complete. If the add-in card does not function correctly, see "Troubleshooting".
        - OR -
        If the My Computer window displays the files on the CD or diskette, go to the next step.

      1. Click Tools or View, then click Folder Options. The Folder Options dialog box opens.

      2. Click the View tab, then click to clear the Hide file extensions for known file types check box, if necessary.

      3. Click OK. The device driver file extensions appear. For example, setup now appears as setup.exe.

      4. Double-click setup.exe (the file could also be named wizard.exe or install.exe), then follow the on-screen instructions. Installation is complete. If the add-in card does not function correctly, see "Troubleshooting".

    Installing the driver from the red Drivers CD

    To install the device driver from the red Drivers CD:

      1. Start your computer. The Add New Hardware Wizard window opens.

      2. Click Search for the best driver for your device, then click Next. Click Next until the wizard tells you that it was unable to detect any devices and that it has installed an unknown device.

      3. Insert the red Drivers CD into the CD or DVD drive. The System Restoration Kit program starts. Go to Step 6.
        - OR -
        If the program does not start automatically, go to the next step.

      1. Click Start, then click Run. The Run dialog box opens.

      2. In the Open text box, type d:\runmenu.exe (where d is the drive letter of the CD or DVD drive), then click OK. The System Restoration Kit program starts.

      3. If the Welcome to the System Restoration Kit window opens, click OK.

      4. Click the Reinstall Drivers and Applications tab.

      1. Scroll down to the section that applies to the add-in card (either Display adapters or Display for graphic cards, Modem for modem cards, Network adapters for network cards, or Sound, video and game controllers for sound cards), click your device driver, then click Install.

      2. Follow any additional on-screen instructions. Depending on the driver you are installing, you may only need to restart your computer to complete the installation. If a setup wizard opens when you restart your computer, follow the on-screen instructions.
        Installation is complete. If the add-in card does not function correctly, see "Troubleshooting".

    Installing the driver from the Gateway System Restoration CD

    To install the device driver from the Gateway System Restoration Kit:

      1. Start your computer. The Add New Hardware Wizard window opens.

      2. Click Search for the best driver for your device, then click Next. Click Next until the wizard tells you that it was unable to detect any devices and that it has installed an unknown device.

      3. Insert Disc 1 of the Gateway System Restoration Kit into the CD or DVD drive. The System Restoration Kit program starts. Go to Step 6.
        - OR -
        If the program does not run automatically, go to the next step.

      1. Click Start, then click Run. The Run dialog box opens.

      2. In the Open text box, type d:\autorun.exe (where d is the drive letter of the CD or DVD drive), then click OK. The System Restoration Kit program starts.

      3. Click the Install Hardware tab.

      4. Click the device driver, then follow the on-screen instructions. Installation is complete. If your add-in card does not function correctly, see "Troubleshooting".

    Installing Windows NT 4.0 drivers

    Installing the driver from a stand-alone CD or diskette

    To install the device driver from a stand-alone CD or diskette:

      1. Start your computer.

      2. Insert the stand-alone CD or diskette into the CD, DVD, or diskette drive.

      3. Double-click the My Computer icon. The My Computer window opens.

      4. Double-click the drive letter of the CD (typically D:), DVD (typically D:), or diskette drive (typically A:). If the setup program runs automatically, follow the on-screen instructions. Installation is complete. If the add-in card does not function correctly, see "Troubleshooting".
        - OR -
        If the My Computer window displays the files on the CD or diskette, go to the next step.

      1. Click View, then click Options. The Options dialog box opens.

      2. Click the View tab, then click to clear the Hide file extensions for known file types check box, if necessary.

      3. Click OK. The device driver software file extensions appear. For example, setup now appears as setup.exe.
      1. Double-click setup.exe (the file could also be named wizard.exe or install.exe), then follow the on-screen instructions. Installation is complete. If the add-in card does not function correctly, see "Troubleshooting".
        - OR -
        If there is not an .exe file but there is an .inf file, go to the next step.

      1. Click Start, Settings, then click Control Panel. The Control Panel window opens.

      2. Double-click the icon for the add-in card (Display for graphics cards, Modems for modem cards, Network adapters for network cards, or Multimedia for sound cards).

      3. Click the General tab, then click Change.

      4. Click Have Disk, then follow the on-screen instructions. Installation is complete. If the add-in card does not function correctly, see "Troubleshooting".

    Installing the driver using the red Drivers CD or Gateway System Restoration Kit

      Use the Windows NT 4.0 Driver Locator utility to find the existing device drivers you need to replace. The utility is located on the red Drivers CD or on Disc 1 of the Gateway System Restoration Kit.

      To perform the following procedure, your system must be configured with the CD or DVD drive set as the first boot device in the BIOS Setup utility. For more information about your BIOS Setup utility, see the documentation that came with your computer.

    To Identify the device type and driver location:

      1. Place the red Drivers CD or Disc 1 of the System Restoration Kit into the CD or DVD drive, then restart your computer. The Gateway Boot Menu opens.

      2. Select 2 Boot from CD-ROM. The Main Menu opens.

      3. Select Windows NT 4.0 Driver Locator Utility, select Windows NT 4.0 Driver Locator Utility, then press Enter. The Windows NT 4.0 Driver Locator utility opens and detects the hardware drivers.
        - OR -
        Select 3. Other Options, select 3. Other Options, then select Windows NT 4.0 Driver Locator Utility. The Windows NT 4.0 Driver Locator utility opens and detects the hardware drivers.
      1. When prompted, press any key to continue. The Windows NT 4.0 Drivers List screen appears. The list shows the devices in your computer with the name and location of each driver.
      1. If you want to print the Windows NT 4.0 Drivers List (parallel port printers only), press P. Make sure that your printer is connected and turned on.
        - OR -
        If you do not want to print the Windows NT 4.0 Drivers List, write down the contents of the add-in card Name and Location fields.

      1. Press Esc. The Main Menu opens.

      2. Select Exit program, then press Enter. The message "Insert disk with batch files. Press any key to continue" appears.

      3. Press any key.

      4. Remove the CD from the CD or DVD drive, then restart your computer.

      5. Go to "To install the device driver:".

    To install the device driver:

      1. If the driver location information for your device driver ends with a file name (for example, Setup.exe), go to the next step.
        - OR -
        If the driver location information for your device driver ends with a backslash (\), go to Step 6.

      1. Click Start, then click Run. The Run dialog box opens.

      2. In the Open text box, type d: (where d is the drive letter of the CD or DVD drive), then type the driver location information you gathered in the procedure "To Identify the device type and driver location:".

      3. Insert the red Drivers CD or Disc 1 of the System Restoration Kit into the CD or DVD drive, then click OK. The setup program starts.

      4. Follow the on-screen instructions. Installation is complete. If the add-in card does not function correctly, see "Troubleshooting".

      5. Click Start, Settings, then click Control Panel. The Control Panel window opens.

      6. Double-click the icon for the add-in card ( Display for graphics cards, Modems for modem cards, Network adapters for network cards, or Multimedia for sound cards).

      7. Click the General tab, then click Change.

      8. Click Have Disk.

      9. In the Copy manufacturer's files from text box, type d: (where d is the drive letter of the CD or DVD drive), then type the driver location information you gathered in "To Identify the device type and driver location:".

      10. Click OK, then follow the on-screen instructions. Installation is complete. If your keyboard or mouse does not function correctly, see "Troubleshooting".

    Installing additional software

      This section is for modem cards only and contains instructions on how to install your modem communications program.

    If you have a full-featured (voice-capable) or data/fax modem and use the communications software PhoneTools, go to "PhoneTools".
    If you have a full-featured (voice-capable) modem and use the communications software MegaPhone, go to "MegaPhone".

    PhoneTools

      If you did not receive a separate PhoneTools CD with your new modem, the PhoneTools software is on Disc 1 of the yellow Application CDs or Disc 3 of the Gateway System Restoration Kit.

    To install PhoneTools:

      1. Insert the PhoneTools CD you received with the new modem in the CD or DVD drive.
        - OR -
        Insert Disc 1 of the yellow Applications CDs into the CD or DVD drive, click BVRP Phone Tools, then click Install.
        - OR -
        Insert Disc 3 of the System Restoration Kit into the CD or DVD, then click the Install Software tab.
      1. Follow the on-screen instructions.

      See the PhoneTools online help and the documentation that came with your computer for information about setting up and using PhoneTools.

    MegaPhone

      If you did not receive a separate MegaPhone CD with the new modem, the MegaPhone software is on Disc 3 of the Gateway System Restoration Kit.

    To install MegaPhone:

      1. Insert the MegaPhone CD you received with your new modem in the CD or DVD drive.
        - OR -
        Insert Disc 3 of the System Restoration Kit into the CD or DVD drive, then click the Install Software tab.
      1. Follow the on-screen instructions.

      See the MegaPhone online help and the documentation that came with your computer for information about setting up and using MegaPhone.