Frequently Asked Questions
How do I refresh the monitor?
I have the monitor installed, but when I rotate the screen the image does not switch with the screen rotation.
How do I access the EzTune Hotkeys?
What is the theft deterrent option?
What if I want to use multiple computers at different times and the same monitor with GatewayShield enabled?
When I rotate my screen, the On Screen Display (OSD) does not display with the rotation.
Can I run video games in portrait mode?
I am using multi-monitors and I am using the stretch or clone mode of my video driver. Will this work with EzTune?
Can I use Windows Media Player or other media players in portrait mode?
If I rotate my monitor while playing a video file, video no longer displays or I see corrupted video. How do I resolve this?
Does EzTune work through a VGA splitter or Keyboard Video Mouse (KVM) box?
What is the default time setting for theft deterrence to enable?
I enabled the theft deterrence and attached a different computer to this monitor to test, and now it does not work. Why?
The theft deterrence screen appeared after testing the monitor on another computer, so I moved the VGA cable back to the original computer and now it still shows. Why?