Frequently Asked Questions
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Q: How do I adjust the stand's height tension?

A: The stand is factory adjusted to maintain the adjusted height for the monitor. However, you can manually adjust the monitor's tension.

  1. Pres the screwdriver access hole cap from below the base to remove it from the base.
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  2. Insert a Phillips screwdriver through the access hole in the base and onto the height tension screw (located on the back of the stand, in the slot above the USB In port).
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  3. Adjust the height tension screw so the monitor stays in place when you let go. If the monitor lowers by itself when you let go, turn the screw clockwise several complete turns. If the monitor rises when you let go, turn the screw counter-clockwise several complete turns. You may need to turn the screw several times before the tension is correct for the size of monitor.

  4. Adjust the height tension screw so the raising and lowering forces are equal. After the forces are equalized, turn the tension screw clockwise two to four times to slightly decrease the lifting tension.

  5. For optimal viewing, adjust the height so the top of the monitor is about one inch below eye level.