Frequently Asked Questions
      

General
   arrowHow do I refresh the monitor?

How To
   arrowHow do I disable my display's Resolution Reminder?

Software
   arrowHow can I obtain a copy of the EzTune software if I misplace or lose my copy?
   arrowWhich version of EzTune is compatible with Windows Vista?

Video/Display
   arrowI have the monitor installed, but when I rotate the screen the image does not switch with the screen rotation.
   arrowHow do I access the EzTune Hotkeys?
   arrowWhat is the theft deterrent option?
   arrowWhat if I want to use multiple computers at different times and the same monitor with GatewayShield enabled?
   arrowWhen I rotate my screen, the On Screen Display (OSD) does not display with the rotation.
   arrowCan I run video games in portrait mode?
   arrowI am using multi-monitors and I am using the stretch or clone mode of my video driver. Will this work with EzTune?
   arrowCan I use Windows Media Player or other media players in portrait mode?
   arrowIf I rotate my monitor while playing a video file, video no longer displays or I see corrupted video. How do I resolve this?
   arrowDoes EzTune work through a VGA splitter or Keyboard Video Mouse (KVM) box?
   arrowWhat is the default time setting for theft deterrence to enable?
   arrowI enabled the theft deterrence and attached a different computer to this monitor to test, and now it does not work. Why?
   arrowThe theft deterrence screen appeared after testing the monitor on another computer, so I moved the VGA cable back to the original computer and now it still shows. Why?