
Frequently Asked Questions (FAQs)
How can I get better battery performance for my digital camera?
What are some cleaning and storage tips should I follow for my camera?
What does the term "megapixel" mean?
Additional support information for Gateway
Cameras,
DVD Players,
MP3 Players,
Projectors,
Speakers,
and Stereo Receivers.
How do I disable System Restore?
How do I enable System Restore?
How do I run Windows Update?
How do I get older hardware devices and applications to work in Windows XP?
"This CD Is Only for a Gateway Computer" Message When Trying to Install Windows
Is my operating system genuine?
Windows XP Home Edition FAQs
Windows XP Professional FAQs
Windows 2000 Professional FAQs
Windows Millennium FAQs
Windows 98 SE FAQs
Additional Operating System Support Information
Why do some Java-based programs fail to run or generate an error similar to "MSJAVA.DLL was not found"?
What are the different types of DVD media formats?
What is a System Restoration CD? Where can I find mine?
How do I identify my System Restoration CD?
I cannot find my System Restoration CD. Can I download the drivers from Gateway?
Reloading Windows from the System Restoration CD
How do I run the Fdisk program, format the hard disk, or GWScan from the SRCD?
Additional Software Support Information
"Communications Port (COM1) Device is Preventing the Machine From Entering Standby" Message When Hibernating or Entering Standby
"Fatal Exception OE Has Occurred 0028:Bff88112" Shutting Down Windows 98 SE
"Missing File Ks.sys, Ksproxy.ax, or Ksuser.dll Error" Message When Installing Creative Labs Audio PCI 128D Digital Sound Drivers
"The system has recovered from a serious error" Message Upon Startup in Microsoft Windows XP
"Unmountable Boot Volume" Message When Entering Windows XP
GWSCAN "Error - No Drives Found" Message Appears
MS03-026: Security Update for Windows XP (823980) Continually Prompts for Installation in Windows XP
No Supported CD Recorder Message with Adaptec or Roxio EasyCD Creator Software
NT Authority\System Error Message: "This system is shutting down. Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly."
Reboot and Select Proper Boot Device Message on Startup from a Cold Start with Oxnard Motherboard
What does the message "Out of Frequency" mean, and how can I fix it?
What is a firewall? When should it be used? How do I enable it?
How do I back up data on my computer?
How do I print PRN files?
Clean Up Temporary Files
Starting the Computer in Safe Mode
What are the different types of DVD media formats?
Deleting Cookies
Additional Tutorials
What is Spyware?
NT Authority\System Error Message: "This system is shutting down. Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly."
Virus\Worm: DCROM RPC vulnerability; W32.Welchia.Worm, W32.Nachi.worm
E-mail Virus\Worm: W32.Sobig.F@mm
Windows XP Does Not Shut Down/Turn Off, Restart, or Log Off with Norton AntiVirus 2003 Installed
"Internet Explorer Script Error..." Message when Stepping Through the Norton AntiVirus 2002 Configuration Wizard
Error Message "Cannot read subscription data" When Running LiveUpdate After Installing Norton AntiVirus
How do I run Norton Live Update?
How do I manually perform a virus scan?
Starting the Computer in Safe Mode
Additional Virus Information
Storage Capacity - "Base 2" and "Base 10" Measurement Systems
Customer Information - Where is my Customer ID and system serial number located?
Tips for Upgrading Memory
Add or Replace Memory
How do I troubleshoot Disk Defragmenter?
Windows XP Diagnostic & Repair Utilities
Computer clean-up basics
Clean up the Windows Desktop
I have no sound. How can I quickly check if digital output is enabled or disabled?
No Sound With Creative Labs Sound Blaster AudioPCI 128D and Digital Speakers in Windows XP
No Sound with the Creative Labs Audio PCI 128D Digital Sound Card After a System Restoration
Boston Acoustics Speakers Lose Audio and Must Be Unplugged
No Sound or Distorted Sound with Boston Acoustics BA735 Speakers
No Digital Output When Creative Sound Blaster AudioPCI Output Mode Is Set to Autosense in Windows 98, Windows Me, or Windows 2000
How do I verify that specific channels of the BA 7900 speaker system are working properly?
No Sound When Attempting to Play Any Audio CD
No Sound or Distorted\Static Sound From Left Speaker with Boston Acoustics BA745 2.1 Analog Speaker System
No Sound, Sound From Only Two Speakers, or Distorted Sound with Boston Acoustics BA745 or BA7800 Analog Speakers
Sound Comes From Only Two of the Four Satellite Speakers
No Sound Troubleshooting Guide
How do I receive online support for my Gateway or eMachines product?
How do I track my order?
How do I cancel an order I have placed on Gateway.com?
How do I update my account information (phone, e-mail, address)?
What do I do if my order is incorrect or damaged?
How do I get a copy of my order invoice?
Who can I contact to receive a donation from Gateway?
Product-specific Support Information
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