Frequently Asked Questions (FAQs)

 How can I get better battery performance for my digital camera?
 What are some cleaning and storage tips should I follow for my camera?
 What does the term "megapixel" mean?

Additional support information for Gateway Cameras, DVD Players, MP3 Players, Projectors, Speakers, and Stereo Receivers.







Microsoft® Windows® Operating System

 How do I disable System Restore?
 How do I enable System Restore?
 How do I run Windows Update?
 How do I get older hardware devices and applications to work in Windows XP?
 "This CD Is Only for a Gateway Computer" Message When Trying to Install Windows
 Is my operating system genuine?

 Windows XP Home Edition FAQs
 Windows XP Professional FAQs
 Windows 2000 Professional FAQs
 Windows Millennium FAQs
 Windows 98 SE FAQs

Additional Operating System Support Information







Software

 Why do some Java-based programs fail to run or generate an error similar to "MSJAVA.DLL was not found"?
 What are the different types of DVD media formats?
 What is a System Restoration CD? Where can I find mine?
 How do I identify my System Restoration CD?
 I cannot find my System Restoration CD. Can I download the drivers from Gateway?
 Reloading Windows from the System Restoration CD
 How do I run the Fdisk program, format the hard disk, or GWScan from the SRCD?

Additional Software Support Information







Specific Error Messages

 "Communications Port (COM1) Device is Preventing the Machine From Entering Standby" Message When Hibernating or Entering Standby
 "Fatal Exception OE Has Occurred 0028:Bff88112" Shutting Down Windows 98 SE
 "Missing File Ks.sys, Ksproxy.ax, or Ksuser.dll Error" Message When Installing Creative Labs Audio PCI 128D Digital Sound Drivers
 "The system has recovered from a serious error" Message Upon Startup in Microsoft Windows XP
 "Unmountable Boot Volume" Message When Entering Windows XP
 GWSCAN "Error - No Drives Found" Message Appears
 MS03-026: Security Update for Windows XP (823980) Continually Prompts for Installation in Windows XP
 No Supported CD Recorder Message with Adaptec or Roxio EasyCD Creator Software
 NT Authority\System Error Message: "This system is shutting down. Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly."
 Reboot and Select Proper Boot Device Message on Startup from a Cold Start with Oxnard Motherboard
 What does the message "Out of Frequency" mean, and how can I fix it?







Tutorials / How-to

 What is a firewall? When should it be used? How do I enable it?
 How do I back up data on my computer?
 How do I print PRN files?
 Clean Up Temporary Files
 Starting the Computer in Safe Mode
 What are the different types of DVD media formats?
 Deleting Cookies

Additional Tutorials







Virus / Anti-Virus Software Information

 What is Spyware?
 NT Authority\System Error Message: "This system is shutting down. Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly."
 Virus\Worm: DCROM RPC vulnerability; W32.Welchia.Worm, W32.Nachi.worm
 E-mail Virus\Worm: W32.Sobig.F@mm
 Windows XP Does Not Shut Down/Turn Off, Restart, or Log Off with Norton AntiVirus 2003 Installed
 "Internet Explorer Script Error..." Message when Stepping Through the Norton AntiVirus 2002 Configuration Wizard
 Error Message "Cannot read subscription data" When Running LiveUpdate After Installing Norton AntiVirus
 How do I run Norton Live Update?
 How do I manually perform a virus scan?
 Starting the Computer in Safe Mode

Additional Virus Information







System Information and Maintenance

ArrowStorage Capacity - "Base 2" and "Base 10" Measurement Systems
ArrowCustomer Information - Where is my Customer ID and system serial number located?
ArrowTips for Upgrading Memory
ArrowAdd or Replace Memory
ArrowHow do I troubleshoot Disk Defragmenter?
ArrowWindows XP Diagnostic & Repair Utilities
ArrowComputer clean-up basics
ArrowClean up the Windows Desktop







Sound Difficulties

ArrowI have no sound. How can I quickly check if digital output is enabled or disabled?
ArrowNo Sound With Creative Labs Sound Blaster AudioPCI 128D and Digital Speakers in Windows XP
ArrowNo Sound with the Creative Labs Audio PCI 128D Digital Sound Card After a System Restoration
ArrowBoston Acoustics Speakers Lose Audio and Must Be Unplugged
ArrowNo Sound or Distorted Sound with Boston Acoustics BA735 Speakers
ArrowNo Digital Output When Creative Sound Blaster AudioPCI Output Mode Is Set to Autosense in Windows 98, Windows Me, or Windows 2000
ArrowHow do I verify that specific channels of the BA 7900 speaker system are working properly?
ArrowNo Sound When Attempting to Play Any Audio CD
ArrowNo Sound or Distorted\Static Sound From Left Speaker with Boston Acoustics BA745 2.1 Analog Speaker System
ArrowNo Sound, Sound From Only Two Speakers, or Distorted Sound with Boston Acoustics BA745 or BA7800 Analog Speakers
ArrowSound Comes From Only Two of the Four Satellite Speakers

No Sound Troubleshooting Guide







Customer Service

ArrowHow do I receive online support for my Gateway or eMachines product?
ArrowHow do I track my order?
ArrowHow do I cancel an order I have placed on Gateway.com?
ArrowHow do I update my account information (phone, e-mail, address)?
ArrowWhat do I do if my order is incorrect or damaged?
ArrowHow do I get a copy of my order invoice?
ArrowWho can I contact to receive a donation from Gateway?








Still not finding what you need?

ArrowProduct-specific Support Information
ArrowSupport Home
ArrowSearch eSupport
ArrowDownloads