Windows XP Troubleshooting Checklists for Desktops

Audio

arrowMy system has sound (audio) problems.
arrowMy desktop has microphone problems.

Hard Disk Drive

arrowMy hard drive is not working correctly.
arrowMy hard drive is not detected.
arrowMy hard drive is having an "Unmountable Boot Volume" error.
arrowMy hard drive is low on disk space.
arrowHow do I troubleshoot a RAID0 volume?
arrowHow do I troubleshoot a RAID1 volume?
arrowHow do I troubleshoot a RAID5 volume?

Internet and Networking

arrowInternet/Network Connectivity
arrowMy Internet connection is slow.
arrowI need help accessing secure Internet sites.

Input/Ouput

arrowMy mouse button or wheel does not work.
arrowMy PS/2 mouse is not recognized.
arrowMy USB mouse is not recognized.

Modem

arrowMy dialup modem does not receive a dial tone.
arrowMy dialup modem is not detected in Windows.
arrowMy dialup modem is unable to access the Internet.

Motherboard

arrowMy desktop randomly loses BIOS settings.

Optical

arrowMy CD/CD-RW/DVD optical drive is not working correctly.

Power

arrowMy desktop does not power on.
arrowMy desktop does not complete POST.
arrowMy desktop locks or hangs during POST.
arrowMy desktop shuts down intermittently.

Software

arrowStarts to Safe Mode
arrowLockups \ Hangs \ Stops Responding
arrowBlue Screen Errors (STOP Errors)
arrowMy system is running slow.
arrowHow do I detect or identify spyware?
arrowHow do I detect or identify viruses?
arrowI have lost or forgotten my login password.
arrowMy Computer has an "NTLDR is Missing" error message.
arrowWindows XP is not starting due to missing or corrupt files.
arrowI need help with device drivers.

System

arrowDesktop Noisy Drives or Fans

Video

arrowMy desktop has abnormal video
arrowMy desktop has no video

New Checklists Available
arrowStarts to Safe Mode
arrowLockups \ Hangs \ Stops Responding
arrowBlue Screen Errors (STOP Errors)
arrowDesktop Noisy Drives or Fans
Optimize My System
arrow My Current Configuration
arrow GWSCAN Hard Drive Test
arrow OS integrated troubleshooting tools
arrow OS Maintenance tools
arrow Microsoft Full Service Scan
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