Note: Back up all data before proceeding.

1. Place the Gateway Drivers CD 22.3 -23.8 in the CD/DVD drive. If a window opens, close it.

2. Restart the computer.

3. During restart, from the Select an option menu, select 2. Boot from the CD-ROM, and then press the ENTER key.
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4. From the next Select an option menu, select 1. English, 2. French, or 3. Spanish, and then press ENTER.
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5. On the Gateway Utilities Main Menu screen, to select Exit to a Command Prompt, press the X key .
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6. At the command prompt, type: Gwscan.exe. Press ENTER.

7. From the GWSCAN 5.07 - Data Lifeguard Diagnostics main menu, use the DOWN ARROW key to select Write Zeros to Drive, and then press ENTER.
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8. Writing zeros to the drive completely erases all data on the hard drive. After reading the warnings, press the F key for a full erase, press the Q key for a quick erase, or press the ESC key to return to the main menu.
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9. The next screen displays a warning that proceeding with this option destroys data. To continue, press the C key, or to return to the main menu, press any other key.
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10. If you pressed C, zeros are written to the hard drive. All data is erased.

11. When complete, to return to the main menu, press ESC.

    Note: After writing zeroes, the hard drive is blank.

    • If this is your primary hard drive, you can now reload the operating system on it.
    • If this is a secondary hard drive, you must partition and format the drive for it to be accessible. Partitioning and formatting can be completed in Disk Management within Windows® XP or Windows Vista™; or you can use the Fdisk and Format commands within DOS.