Frequently Asked Questions

Q: How do I troubleshoot media that does not play in the Gateway AR-230 DVD Recorder?

A:
  1. Verify that the media you are trying to play is compatible with the Gateway® AR-230 DVD Recorder.

  2. Ensure there are no scratches or smudges on the DVD media.

  3. Make sure that there is a disc in the tray.

  4. If the disc has two playable sides, make sure that the side you want to play is facing down in the tray.

  5. If you are using the remote control, make sure that the batteries are inserted correctly and that they have adequate charge. Replace the batteries if needed.

  6. The region code on the DVD may not be Region 1 (North America).

  7. In humid conditions, moisture may have condensed inside the recorder. Remove the DVD and leave the recorder turned on for about half an hour to dry the condensation.