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Frequently Asked Questions
General
 What types of Karaoke discs can the Gateway Connected DVD player support?
What size batteries does my remote require?
Why does my server appear to search forever?
Why does my DVD movie stop if I pause for longer than four minutes?
Why does my firewall software block the DVD player to the Gateway D5 Media Server?
Why does the front panel display on my DVD player show the incorrect song number after song 99?
Can I scan for media in folders other than "My Documents"?
When viewing a photo through my DVD player and pressing some of the buttons on my remote, why do they not appear to work?
Why does the DVD disc in the player start after I return from the network menu?
When screen saver mode is active, do the DVD player's remote control buttons work normally?
Why do I have to point my remote control at the DVD player to make it function?
Why do I have to load MDAC (Microsoft Data Access Components) before loading the Gateway D5 Server software?
What can I check if the DVD player is not "seeing" the media server?
I have a Gateway Universal remote. What is the code for the Connected DVD Player, model ADC-220?
I am using WEP and I noticed the Access Point or Router has Keys 1-4 and the DVD Player has 0-3. How do they correspond?
How do I verify the firmware version installed on my Connected DVD player?
Will the codes that work with the Gateway universal remote control work with my third-party universal remote control?
Network
How do I insert or remove a network card from the Gateway Connected DVD Player?
Why do I get the error "No Network Card. Please insert a supported card and restart," when I have a network card?
Is there a way to manually enter the SSID when doing wireless networking?
Software
When removing the D5 software I get a runtime error. How do I remove the software?
Where is the CD key for the Gateway D5 Media Server installation located?
Technical
What are the Gateway universal remote codes?
What is HDCP and how do I troubleshoot it?
Video/Display
I have connected my DVD player to my TV and I have double checked my cable connections. Why am I still not getting video?
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United States
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