Windows XP - My mouse button or wheel does not work.
- If available, try a different mouse.
- If this is a USB mouse, try a different USB port.
- If this is a PS/2 mouse, verify that it is plugged into the correct port.
- If the computer has not been logged off, restarted, or shut down since the issue started, restart the computer, and then select the Last Known Good Configuration.
- Turn on the computer.
Note: If you have a dual-boot or multiple-boot startup menu, use the arrow keys to select the installation that you need to access, and then press the ENTER key.
- After the Gateway BIOS logo appears, repeatedly press the F8 key. The Windows Advanced Options menu opens.
- On the Windows Advanced Options menu, use the arrow keys to select Last Known Good Configuration, and then press ENTER.
Note: If the computer does not start properly, the Safe mode screen appears. Last Known Good is also an option on that menu.
- If hardware or software was added immediately before the issue started, remove the added hardware or software. Turn off the computer before removing hardware.
Remove Added Hardware
Note: Also remove any programs that are associated with the hardware.
- Open Control Panel.
- From the Microsoft® Windows® XP default Start menu, from the Start menu, click Control Panel.
- From the classic Start menu, from the Start menu, point to Settings, and then click Control Panel.
- In Control Panel, open System.
- In the System Properties dialog box, click the Hardware tab, and then click the Device Manager tab.
- In Device Manager, in the list of devices, click the device name, and then from the Action menu, click Uninstall.
- In the Confirm Device Removal dialog box, click OK.
- Shut down Windows and turn off the computer.
- Remove the hardware that was added to the computer.
Remove Added Software
- Open Control Panel.
- In Control Panel, open Add or Remove Programs.
- In the Add or Remove Programs window, click the name of the newly added program, and then click Change/Remove.
- Follow the on-screen instructions to remove the program.
- If it is known when the issue started use System Restore to restore to a previous date.
Note: If no hardware or software has been added and System Restore is not applicable, continue troubleshooting. Test after each step until a resolution is found.
- Check Event Viewer for any errors or warning events.
- If the issue occurs in only one program, remove and reinstall that program.
Note: If the issue occurs with the wheel, verify that the program you are using supports wheel mouse devices.
- If the issue started after installing a new device driver, use Driver Rollback to revert to the previous driver.
Note: Printer drivers cannot be restored with Device Driver Roll Back and Driver Roll Back only reverts to the previously installed driver.
- Remove and reinstall the mouse drivers.
- Check Device Manager in normal mode. Verify the following:
- Everything is properly installed and does not contain a red X or yellow exclamation point.
- There are no device conflicts.
- There is no hardware listed under Other Devices.
- Start the computer in Safe mode.
- Check Device Manager for duplicate devices.
- Try to recreate the issue, if applicable. If the computer works fine in Safe mode, the issue may be a program or device driver loading.
If following the above procedures did not resolve your problem, please contact Gateway through one of
the following methods: