Windows XP - My USB mouse is not recognized.

  1. If you have not logged off, restarted, or shut down the computer since the issue started, restart the computer, and then select the last known good configuration.

  2. If you added hardware or software immediately before the issue started, remove the added hardware or software. Turn off the computer before removing hardware.

  3. If you are sure when the issue started, use System Restore.

    Note: If no hardware or software has been added and System Restore is not applicable, continue troubleshooting.

    Test the computer after each step until a resolution is found.

    Perform a clean boot of the computer.

    1. Determine whether a mouse not recognized message appears during startup.

    2. If there is no error message, determine whether the mouse works now.

    3. Run a virus scan program.

    If the mouse is not recognized during startup:

      Note: If the mouse is plugged into a USB hub, disconnect the mouse from the hub and plug it directly into the computer.

    1. Disconnect all USB devices, except the mouse and keyboard.

    If the mouse is recognized during startup:

    1. Connect the mouse to a different USB port.

    2. Check Device Manager in normal mode, and then verify the following:

      • Everything is properly installed and does not contain a red X or yellow exclamation point.
      • There are no device conflicts.
      • There is no hardware listed under Other Devices.

    3. If the issue started after installing a new device driver, use Driver Roll Back to revert to the previous driver.

      Note: Driver Roll Back does not work with printer drivers.

    4. Check USB devices.

    5. Remove and reload the mouse driver.

    6. Start the computer in Safe mode.

      • Check Device Manager for duplicate devices.
      • Try to recreate the issue, if applicable. If the computer works fine in Safe mode, the issue may be a program or device driver loading.

    7. Disable all programs running in the background.

      Note: Performing the next step erases all data. You need to make appropriate backups before carrying out this procedure. Document in Siebel that the customer is backing up the data, the checklist name, and the section you are on. Also state that if the customer calls back, the next technician needs to continue with the next troubleshooting step in the same section.

    8. If you cannot remove your partition in the Fdisk program or you suspect a virus may be causing the issue, but cannot verify it, run GWSCAN on an IDE hard disk drive before running the Fdisk program, formatting the hard disk drive and reloading the computer (FFR).

    If following the above procedures did not resolve your problem, please contact Gateway through one of the following methods: