Windows XP - My PS/2 mouse is not recognized.
- Items to quickly try:
- Reseat the mouse cable in the PS/2 port.
- Make sure there are no bent pins on the mouse cable connector.
- Try a different mouse.
- Run a virus scan program. Refer to the Windows XP - Detecting/Identifying Viruses checklist for additional information.
- If hardware or software was added immediately before the problem started, remove the added hardware or software. Turn off the computer before removing hardware.
- If it is known when the problem started, use System Restore.
Note: If no hardware or software has been added and System Restore is not applicable, continue troubleshooting.
Test the computer after each step until a resolution is found.
- Perform a clean boot, and then determine whether an error message appears during startup stating Keyboard not recognized.
- If the keyboard is not recognized on startup:
- Check for damage to the keyboard cable, for example cuts or pinches in the cable. Also check for any bent or broken pins in the cable.
- If supported by the motherboard, swap the keyboard and mouse connections.
- Verify the settings in the BIOS Setup Utility.
- If the keyboard is recognized on startup:
- Determine whether the keyboard works at the Command Prompt.
- Remove the startup disk from the floppy disk drive, and then restart the computer by pressing CTRL+ALT+DEL. Check Event Viewer for any error or warning events.
- Check Device Manager in Normal mode.
- Verify everything is properly installed and does not contain a red X or yellow exclamation point.
- Verify there are no device conflicts.
- Verify there is no hardware listed under Other Devices.
- If the issue started after installing a new device driver, use Driver Rollback to revert to the previous driver.
Note: Driver Rollback does not work with printer drivers.
- Start the computer in Safe mode.
- Check Device Manager for duplicate devices.
- Recreate the issue, if applicable. If the computer works properly in Safe mode, the issue may be a program or device driver loading.
If following the above procedures did not resolve your problem, please contact Gateway through one of
the following methods: