CD, DVD, or CD/RW Drive Door Does Not Open
Note: A ROM drive can be any optical disc drive, such as a CD-ROM, DVD, CD/R, or CD/RW.
- Enter the BIOS Setup Utility, and then try opening the tray door. Entering the BIOS Setup Utility is to halt the computer before Windows starts. It is possible for Windows to lock the ROM drive.
Note: Reference your user's manual for more information on entering the BIOS Setup Utility.
- If the disc in the drive is a CD/RW disc, verify that the DirectCD software is installed.
- Open My Computer.
- From the Windows XP default Start menu, click My Computer.
- If using the Classic Start menu, on the desktop, double-click the My Computer icon.
- In the My Computer window, select the ROM drive icon, and then, from the File menu, click Eject.
- If applicable, turn off the computer, and then use the emergency (manual) eject on the ROM drive. If the tray ejects, remove the disc in the drive, start the computer, and then determine whether the tray opens when empty.
- Start the computer using a Windows startup floppy disk, and then try to open the ROM drive tray.
- Start the computer in Safe mode.
- Try to open the ROM drive tray.
- Remove the ROM drive from Device Manager, and restart the computer.
Note: Before the computer is opened, be aware of how to prevent electrostatic discharge (ESD) damage. Verify that the computer is unplugged before doing anything inside the case. There is risk of electrical shock or damage if the computer is left plugged in.
- Wear a grounding wrist strap if one is available. These are available at most electronic stores.
- Make a diagram that notes where the cables connect to the back of the computer.
- Turn off the computer.
- Remove most of the cables, except for the power cable.
- Use a Phillips screwdriver to remove the screws.
- Remove the case cover.
- Ground yourself by touching the power supply while it is plugged in.
- Unplug the power cable.
- Never slide cards or other parts over any surface. Avoid static-causing surfaces such as plastic and styrofoam in the work area.
- Always hold cards by the edges and the metal mounting bracket. Avoid touching components on the cards and the edge connectors that connect to expansion slots.
- Connect a different power cable to the drive.
- Disconnect the data cable.