Windows XP - My Internet connection is slow.

Note: Dial-up connections are much slower than broadband connections. These steps cannot speed up an inherently slow connection.

Note This document assumes Internet Explorer 6 (Windows XP default browser) is being used. Navigation in other browsers varies.

  1. Delete cookie files.

    1. Open Internet Explorer.

    2. From the Tools menu, click Internet Options.

    3. In the Internet Options dialog box, click Delete Cookies.

    4. In the Delete Cookies dialog box, click OK.

  2. Delete Temporary Internet Files.

    1. Open Internet Explorer.

    2. From the Tools menu, click Internet Options.

    3. In the Internet Options dialog box, click Delete Files.

    4. In the Delete Files dialog box, click to select Delete all Offline Content, and then click OK.

  3. Clear History files.

    1. Open Internet Explorer.

    2. From the Tools menu, click Internet Options.

    3. In the Internet Options dialog box, click Clear History.

    4. In the Internet Options dialog box, click OK.

  4. Delete temporary files.

    1. From the Windows XP default Start menu, point to Programs, My Computer, double-click System (C) drive, and then double-click the Documents and Settings folder.

    2. Double-click your User Name.

    3. From the Tools menu, click Folder Options.

    4. Click the View tab. Find and then select Show Hidden Files and Folders.

    5. Click OK.

    6. Double-click the Local Settings folder.

    7. Double-click the Temp folder.

    8. Delete all Temp files.

    9. Click OK.

    Note: If there are multiple user names, repeat the Delete temporary files process for each user name.

  5. Reset Internet Explorer back to default settings.

    1. On the Internet Explorer Menu Bar, click Tools. From the drop down menu, click Internet Options.

    2. Click the Security tab.

    3. Click Internet, and then click Default Level.

    4. Click Local Intranet, and then click Default Level.

    5. Click the Advanced tab, and then click Restore Defaults.

    6. Click OK, and then close Internet Explorer.

    7. Re-open Internet Explorer, and then try to browse the Internet.

  6. Run an anti-virus scan. Refer to the help file or documentation for the specific anti-virus application for completing a scan of the computer and to the Detecting and Identifying Viruses checklist for more information.

  7. Run an anti-Spyware scan. Refer to the Detecting and Identifying Spyware checklist for more information.

  8. If using a dial-up connection, enter Device Manager and update the modem drivers.

If following the above procedures did not resolve your issue, please contact Gateway through one of the following methods: