Windows XP Troubleshooting Checklists for Notebooks

Audio

arrowMy notebook has sound (audio) problems.
arrowMy notebook has microphone problems.

Hard Disk Drive

arrowMy hard drive is not working correctly.
arrowMy hard drive is low on disk space.
arrowMy hard drive has an "Unmountable Boot Volume" error.

Internet and Networking

arrowInternet/Network Connectivity
arrowMy Internet connection is slow.
arrowI need help accessing secure Internet sites.

Input/Ouput

arrowMy mouse button or wheel does not work.
arrowI need help with my convertible or tablet notebook stylus pen.
arrowMy PS/2 mouse is not recognized.
arrowMy USB Mouse is not recognized.

Modem

arrowMy dialup modem does not connect to the Internet.
arrowMy dialup modem does not receive a dial tone.
arrowMy dialup modem is not detected in Windows.

Motherboard

arrowMy notebook randomly loses BIOS settings.

Optical

arrowMy CD/CD-RW/DVD optical drive is not working correctly.

Power

arrowMy notebook shuts down intermittently.
arrowNotebook - No POST / No Video

Software

arrowStarts to Safe Mode
arrowLockups \ Hangs \ Stops Responding
arrowBlue Screen Errors (STOP Errors)
arrowMy system runs slow.
arrowHow do I detect or identify spyware?
arrowHow do I detect or identify viruses?
arrow I have lost or forgotten my login password.
arrowMy computer has an "NTLDR is Missing" error message.
arrowWindows XP is not starting due to missing or corrupt files.
arrowI need help with device drivers.

Video

arrowNotebook - No POST / No Video
arrowMy notebook has abnormal video.

New Checklists Available
arrowStarts to Safe Mode
arrowLockups \ Hangs \ Stops Responding
arrowBlue Screen Errors (STOP Errors)
arrowMy notebook does not complete POST.
arrowMy notebook does not have video.
arrowMy notebook has abnormal video.
Optimize My System
arrow My Current Configuration
arrow GWSCAN for testing hard drives
arrow O/S integrated troubleshooting tools
arrow O/S Maintenance tools
arrow Microsoft Full Service Scan
Featured Resources
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arrow Discovery Questions
Personalized Support
arrow My Current Configuration
arrow My Downloads
arrow My Support Documents
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