1. Double-click the Volume icon in the systray.
   Note: If a Volume icon is not present in the systray, open Control Panel. In Control Panel, click Sound and Audio Device, and then place a check in the box for Show volume icon on taskbar.

IN the Volume Control window, click Options.

2. On the menu, click Properties.
3. Place a check in the boxes for all options in the list.
4. Click OK.
5. Unmute anything that is muted.
6. Increase Microphone volume all the way up.

Note: The microphone might also be listed as Front Pink In (Front Microphone port) or Mic Volume (Rear microphone port). The volume should be increased all the way up for all microphone listings.

7. In the Volume Control window, click options.
8. Click Advanced Controls.

   Note: You may need to change the mixer device.

9. Under Microphone Volume, click Advanced.
10. Check Mic Boost.
11. If you are using the microphone port on the front of a desktop, check Select Mic2. If using the microphone port on the back, do not check Select Mic2. If the microphone is listed as Front Pink In, Select Mic2 is not listed as an option.
12. Click Close.
13. Click Options.
14. Click Properties.
15. Check Recording.

Note: You may need to change the Mixer Device.

16. Place a check in the boxes for all options in the list.
17. Click OK. Make sure microphone (or Front Pink In) has Select checked.
18. Increase Microphone volume all the way up.
19. In the Volume Control window, click Options.
20. Click Advanced Controls.
21. Click Advanced under the microphone.
22. Make sure Mic Boost is checked.
23. In Control Panel, click Sounds and Audio Devices.
24. Click Voice.
25. Click Test Hardware.
26. Run the Test Hardware Wizard.

You will know that the microphone and port are working correctly if you can hear yourself speaking into the microphone or you can see the green volume bar moves up and down as you speak into the microphone.

If the microphone is still not working, test the microphone on the other microphone port of the computer.

If the microphone is still not working, test the microphone on another computer or test a known good microphone on this computer.

In the operating system's Normal mode, check Device Manager to verify the following:

• No audio or media devices are listed under Other Devices
• If a card was just added, it may display - Unknown Device
• Refer to the Readme file for the removal and installation of device drivers for the device
• No red X on a device (device is disabled)
• If a device is disabled in Device Manager, enable the device
• No black exclamation point with a yellow background (splat) marking the device (device is in an unknown state)
• Refer to the Readme file, which accompanies the driver download, for removal and installation of device drivers for the device.
• No duplicate devices exist
• If a duplicate device exists, refer to the Readme file for removal and installation of device drivers for the device.
• If the audio driver was recently updated, roll back the driver.
• Uninstall and reinstall the audio driver.
  • Refer to the Readme file for the removal and installation of device drivers for the device.

Note: If you have upgraded to Vista, reinstall the driver from Gateway.com

Note: Before removing a driver, verify you have a way to re-install the driver:

• Recovery partition
• Recovery media (Drivers-Applications CD(s)
• Access to the internet

Device Manager operations

Drivers & Downloads on http://support.gateway.com

If the microphone is still not working, try a Windows XP System Restore. If the microphone is still not working, test the microphone on another computer or test a known good microphone on this computer. If the microphone is known good and works, perform a System Restore from the recovery partition or recovery CD.

If following the above procedures did not resolve your problem, please contact Gateway through one of the following methods:

• Chat support
• Email support
• Phone support
• Answers By Gateway
• International support