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Windows 8 Upgrade
Frequently Asked Questions
Gateway Astro 2
Show Part Numbers
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1004152, 1004758, 2800020, 2800039, 3500708
Hardware
Can I upgrade the memory in the Astro or Astro 2 PC?
How is the hard disk replaced in the Astro?
Can I use a surge protector? The setup poster shows the Astro plugged directly into the wall outlet.
Does it matter which USB port I plug my keyboard into?
Can I use an extension cord on my mouse or keyboard?
Will the Astro work with a USB infrared (IR) device?
How do I adjust my speaker volume?
Can I use the headphone jack for a microphone?
Why does my mouse have a wheel on it?
What is the purpose of the hole above the CD-ROM drive tray?
I already have a programmable keyboard, can I use it?
Where does my joystick connect to the Astro?
Can I convert a serial device to USB?
Is my modem V.90 compliant? Can it be upgraded?
If my mouse or keyboard gets disconnected while I am using my computer, do I have to restart the computer use them again?
Where do I connect my printer?
Is the modem in my Astro computer fax-capable?
Technical
What should I do when the computer is prompting for the Windows® 98 CD, since we only ship a Recovery CD with it?
What is Universal Serial Bus (USB)?
Where do I download current drivers or updates for my computer?
Why is the fan on the back of the Astro PC constantly running?
Why do my speakers and floppy disk drive make noises when I start my computer?
Why is my NUM LOCK light always on when I start the computer?
What does Front Side Bus Speed mean? I found it in the Main screen of my BIOS Setup Utility.
My modem does not automatically wake my computer up when I get a call. Why?
Why does my computer automatically restart when the power to the outlet comes on?
Pre-boot errors. Under
DMI
in the BIOS Setup Utility I selected the
View Event Log
option and received a "Pre-Boot Error: Keyboard not functional" message. Why is this? The keyboard is working correctly.
In the BIOS Setup Utility, under
Advanced
, there is an option for quick boot mode. If I skip these tests so that the computer starts faster, is my computer at risk of developing issues?
Can I put my computer on a local area network (LAN)?
Why does my computer report having 63 megabytes (MB) of random access memory (RAM) in Windows when I purchased 64 MB?
What do I do if the USB Controllers are accidentally removed or disabled in the Device Manager or if the PCI bus has been removed?
Why don't I get sound through my headphones when the USB speakers are attached to the computer?
Software
How do I enable Autorun for my CD/DVD drive in Windows® 9x?
I noticed that Norton AntiVirus is on my computer. Does Gateway require this? Can I load McAfee's anti-virus program instead?
Why is there a Log Off option on my Start menu? Am I on a network?
The label on the front of my computer states that "The Astro is Designed for MS Windows NT / Windows 98." Can I load any operating system on the Astro?
What does the Quick Controls utility do?
United States
(change country or region)
United States
(change country or region)