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Frequently Asked Questions
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1003477, 1004767, 2800011, 2800016, 2800019, 3500600
Hardware
Can I upgrade the memory in my Astro or Astro 2 PC?
How is the hard disk replaced in the Astro?
What is Universal Serial Bus (USB)?
Can I use a surge protector? The setup poster shows the Astro plugged directly into the wall outlet.
Does it matter which USB port I plug my keyboard into?
Can I use an extension cord on my mouse or keyboard?
Will the Astro work with a USB infrared (IR) device?
How do I adjust my speaker volume?
Can I use the headphone jack for a microphone?
Why does my mouse have a wheel on it?
What is the purpose of the hole above the CD-ROM drive tray?
I already have a programmable keyboard, can I use it?
Where does my joystick connect to the Astro?
Can I convert a serial device to USB?
Is my modem V.90 compliant? Can it be upgraded?
If my mouse or keyboard gets disconnected while I am using my computer, do I have to restart the computer use them again?
Where do I connect my printer?
Is the modem in my Astro computer fax-capable?
Technical
What should I do when the computer is asking for the Windows® 98 CD, since we only ship a Recovery CD with it?
Where do I download current drivers or updates for my computer?
Why do my speakers and floppy disk drive make noises when I start my computer?
Why is the fan on the back of the Astro PC constantly running?
Why is my NUM LOCK light always on when I start the computer?
What does Front Side Bus Speed mean? I found it in the Main screen of my BIOS Setup Utility.
My modem does not automatically wake my computer up when I get a call. Why?
Why does my computer automatically restart when the power to the outlet comes on?
Pre-boot errors. Under
DMI
in the BIOS Setup Utility I selected the
View Event Log
option and received a "Pre-Boot Error: Keyboard not functional" message. Why is this? The keyboard is working correctly.
In the BIOS Setup Utility, under
Advanced
, there is an option for quick boot mode. If I skip these tests so that the computer starts faster, is my computer at risk of developing issues?
Can I put my computer on a local area network (LAN)?
Why does my computer report having 63 megabytes (MB) of random access memory (RAM) in Windows when I purchased 64 MB?
What do I do if the USB Controllers are accidentally removed or disabled in the Device Manager or if the PCI bus has been removed?
Why don't I get sound through my headphones when the USB speakers are attached to the computer?
Software
How do I enable Autorun for my CD/DVD drive in Windows 9x?
I noticed that Norton AntiVirus is on my computer. Does Gateway require this? Can I load McAfee's anti-virus program instead?
Why is there a Log Off option on my Start menu? Am I on a network?
The label on the front of my computer states that "The Astro is Designed for MS Windows NT / Windows 98." Can I load any operating system on the Astro?
What does the Quick Controls utility do?
United States
(change country or region)
United States
(change country or region)